Impact Roofing & Renovations

- Customers describe Impact Roofing as proficient with products and styles, including in Baltimore, and knowledgeable about local aesthetics.
- Mason and the team are repeatedly praised for professionalism, courtesy, timeliness, and clear communication; Mason is a frequent point of contact.
- The company assists with insurance claims and coordinates the full process, with reports of smooth workflows and warranties backing workmanship.
- Projects span residential and commercial work (homes, restaurants), sometimes including energy/comfort improvements such as reduced interior temperatures.
- Notable install details include a restaurant roof replacement with a 25-year TPO membrane and PVC slip sheets under grease traps to prevent deterioration; skylights added on a project; references to architectural roof replacements via insurance.
- Customers say they are offered multiple options to fit budgets and that pricing/helps are transparent.
- Jobs are described as timely and efficient, with some work completed in a few hours and within set timeframes.
- The company is noted for handling weather-related damage (hail, wind) and related issues (e.g., water problems) effectively.
- Service claims to be consistent regardless of location, with “immaculate service” and attentive personnel.
- Overall sentiment is highly positive, with many customers stating they would recommend Impact Roofing to family and friends.