Fick Bros. Roofing & Exterior Remodeling Company

- Overall, customers report strong workmanship and professional, responsive service, with many noting timely execution, thorough cleanup, and clear communication from office staff.
- Services cited include roof repair and replacement, porch repairs, railing and door installations, chimney repair, shutter replacement, gutters and downspouts, windows, masonry, stucco, and softwashing.
- Positive outcomes frequently described as high-quality results (often looking like new), careful attention to products, warranties, colors, and tailored solutions to individual priorities.
- Customer service details highlighted: approachable project leads and coordinators (examples include Ashley, Kelly, Walt, Nick, Dan) who provided pre-construction guidance and ongoing updates; projects sometimes completed ahead of schedule.
- Pricing and budgeting are mentioned as a strength in some reviews, though opinions vary; a few notes mention higher costs or value-focused decisions.
- Notable positive patterns include long-term use and recommendations by customers, with several reports of repeat work and trust in the company.
- Documented issues include: a no-show for a scheduled service call with no timely contact or rescheduling notice; a softwashing job that failed to address oxidation stains and was perceived as misrepresented in the estimate; a downspout replacement where only two of three sections were installed and the invoice was higher than the estimate; some rescheduling or delays due to other commitments or training; and one instance of miscommunication during a roofing estimate resulting in a canceled appointment after a long wait.
- Overall sentiment is predominantly favorable with emphasis on competence and honesty, tempered by occasional operational shortcomings such as scheduling gaps and billing inconsistencies.