Southern National Roofing

- Overall, customer experiences are mixed but include many positive reports of the staff and service, with several customers praising John (project manager) and Brendan (Director of Operations) for friendly, customer‑oriented service, thorough explanations, and strong communication from start to finish. Roofing work is described as high quality and completed efficiently, with good cleanup, on‑time performance, and a lifetime warranty noted by some reviewers.

- Positive aspects highlighted by multiple customers:
- Helpful, knowledgeable staff who respond to questions and provide advice.
- Professional conduct and clear communication during the project.
- Satisfactory workmanship and timely completion; neat cleanup.
- Perceived good customer service and willingness to answer questions throughout the process.

- Notable concerns raised by a detailed negative review:
- An initial quote of about $23,000 with a $5,000 down payment and financing for the remainder.
- Promise that a project manager would be on site the installation day and conduct a post‑install walkthrough, which did not occur; no communication about wood damage or upcharges during installation.
- Two weeks after installation, a claim that $10,000 of wood had been replaced, plus an additional $5,000 charge, presented without documentation or prior approval.
- Request for documentation proving damaged wood and materials; customer refused to sign a “Completion of Work” document due to unresolved charges.
- The customer filed a BBB complaint, alleging misleading, unethical, and unprofessional conduct, and reporting threats of legal action.

- Other notes:
- A complaint suggesting that a “No Soliciting” sign was ignored and that some reviews may be influenced by executives or employees sharing names with reviewers.
- A general caution to potential buyers to seek written scope of work, detailed documentation for any charges, and clear warranty terms before proceeding.

- Practical takeaways for potential customers:
- Get a written scope of work and a detailed, itemized quote before signing.
- Confirm who will supervise on installation day and ensure they will be on site as promised.
- Ask for written documentation of any additional work or charges (especially after installation) and request proof of any claimed damages or replacements.
- Clarify warranty terms in writing and understand what is covered and for how long.
- Be wary of post‑installation upcharges and maintain records; consider checking with the Better Business Bureau or other sources if unusual charges arise.