Rick's Home Improvements

- Overall impression: Experiences are mixed, with both positive notes on workmanship and friendliness and negative experiences centered on reliability and communication.

- Appointment reliability and scheduling: Numerous reports of no-shows or late arrivals for quotes and jobs; long or unclear waits for responses; some jobs postponed or partially completed over many weeks or months.

- Communication: Inconsistent communication across projects. Some customers received follow-ups and clear updates; others encountered delayed, incomplete, or unprofessional responses, including one notably rude message after a follow-up request.

- Work quality and issues: Positive references describe friendly crews, pride in work, and satisfactory results at a reasonable price. Negative references cite specific issues: aluminum wrapping not removed as contracted, improper installation with gaps and flashing problems, a half-inch gap bridged with caulk, and a window leak reoccurring after several months.

- Project scope and outcomes: Work cited includes windows, siding, and roofing. Some projects were completed quickly and cleaned up well; others involved partial completion or required additional contractors for remediation.

- Timelines: Some jobs were completed in a few days; others took six months or more to begin or finish, with delays recurring.

- Pricing and value: Several reviews characterize pricing as reasonable or good value; a few note favorable estimates or flexibility, while others emphasize reliability concerns over time.

- Staff and customer service: Positive mentions of Chad and the crew, including flexibility and willingness to fix issues. Negative mentions include unprofessional greetings, poor responsiveness, and negative interactions with staff in some cases.

- Practical considerations for potential customers: If reliability and timely communication are important, be prepared for potential scheduling delays and ensure detailed, written contracts specifying scope (including removal of existing wraps, flashing requirements), material selections (color of caulk, siding type), warranties, and a clear timeline with milestones and follow-ups. Consider requesting references and confirming who will handle follow-through on any issues.