Roofing & Exterior PROS

Overall, the feedback is largely positive for this siding and roofing repair business, with several customers praising professionalism, communication, and quality workmanship, though a minority report responsiveness issues.

- Communication and planning: multiple customers note being kept updated on plans and involved in the process, including coordinating with an insurance adjuster and documenting work. A few reviews mention difficulties in reaching someone or getting timely follow-up.

- Workmanship and results: customers frequently describe high-quality results on roofs and siding, thorough cleanup after work, and attention to detail. Several endorsements highlight the ability to deliver a customer’s vision and unexpected positive outcomes (e.g., color recommendations; look of the home after completion). Some projects mention gutters as planned or added later.

- Customer service and sales experience: several reviews commend Jake (and the team) for professionalism, thorough explanations, and ease of working with them; referrals and repeat recommendations are common. Bids are described as affordable by at least one customer, with some noting a lengthy process related to insurance approvals.

- Practical considerations: a few customers emphasize the benefits of hands-on support during the restoration process and being present with the insurer to ensure proper documentation.

- Notable caveats: one or two reviews report not receiving follow-up communication after initial inspections or attempts to reschedule, and at least one reviewer would choose a different company for better reliability.

For potential customers, it’s advisable to confirm current availability, expected response times, and status of any planned add-ons (such as gutters), and to verify how the company handles communication and follow-up throughout the project.