Northwestern Siding Supply Co
751 5th St SW, Hickory, NC 28602, USA
- Overall impression: Experiences with Roof Worx are largely positive, with multiple customers recommending the company and expressing satisfaction with the resulting roof replacement and related work.
- Key positives noted:
- Professionalism and communication: Customers praised responsiveness, clear explanations, and ongoing check-ins during and after work.
- On-site performance: The roofing crews were described as hard-working, courteous, efficient, and capable of completing jobs on schedule or in a single day in some cases.
- Quality and cleanup: Several reviews highlighted strong workmanship, few nails left behind, and thorough post-job cleanup.
- Customer service and management: Staff such as Aaron Frye, Blake (owner), Jeff (VP), and Tim McClellan were repeatedly cited for helpfulness, transparency, and assistance with financing, material choices, and insurance processes.
- Added services: Some projects included gutters, painting, and “damage control,” with assistance in selecting colors and materials and handling related paperwork.
- Noted timelines and potential drawbacks:
- Turnaround time varied: Some projects were completed quickly, while at least one experience noted a four-month completion window, indicating that timelines may depend on project scope and other factors.
- Insurance and financing:
- Several reviews mention dealing with insurance claims and, in some cases, assistance or resolution facilitated by Roof Worx staff (e.g., explaining processes, addressing insurer questions).
- Recommendability:
- A strong portion of customers indicated they would recommend Roof Worx or would choose them again for future roofing needs.
Excellent
Fast and timely responses
Slow turnaround / delays in project completion
Not mentioned
Excellent
Reasonable pricing with financing options; some initial budget concerns
None mentioned
751 5th St SW, Hickory, NC 28602, USA
652 10th Ave Dr SE, Hickory, NC 28602, USA
2442 S Ctr St, Hickory, NC 28602, USA