Revival Restoration LLC

Overall, customer experiences with Revival Restoration and Bill Menoutis are mixed, with several strong positives tied to insurance coordination, professional communication, and workmanship, but notable negatives related to communication, scheduling, and some project execution issues.

Key themes
- Insurance and claims handling
- Positive: multiple reviewers credit Bill with securing full replacement coverage through insurance and coordinating with third-party adjusters when needed.
- Negative: at least one reviewer felt the process required ongoing prodding and that final payment requests occurred before completion.

- Communication and updates
- Positive: some customers report proactive, weekly updates and timely responses from Bill.
- Negative: others report poor or infrequent updates, requiring customers to contact the company for status; one notes a lack of transparency after the sale.

- Scheduling and delays
- Positive: several reviews praise timely project progression and quality crews.
- Negative: other accounts describe long delays (e.g., November start with a April start), misalignment of expectations, and delays impacting mortgage/occupancy.

- Project execution and workmanship
- Positive: reports of high-quality roof and siding installation, careful cleanup, and attention to detail; some crews are highlighted for professionalism.
- Negative: issues cited include unloading materials on grass instead of a driveway, shutters not ordered or incorrectly sized, a non-working exterior light, and other missed items or incomplete work.

- Compliance and practices
- Positive: some customers note professional conduct and adherence to promises.
- Negative: at least one review claims the company does not follow local laws/ordinances; another mentions unwanted door-to-door soliciting behavior.

- Customer experience and trust
- Positive: several reviewers would recommend Revival Restoration to others; some customers report feeling supported and informed throughout the claims process.
- Negative: others express strong distrust or regret, citing aggressive sales tactics, ongoing communication gaps, and unfinished work.

Practical takeaways for potential customers
- Clarify scope and materials upfront: ensure shutters, lighting, and all listed items are included and clearly defined in the contract.
- Verify scheduling and timelines: request a detailed start-to-complete schedule with milestones and regular progress updates.
- Establish a communications plan: agree on a preferred update frequency (e.g., weekly) and a single point of contact.
- Confirm insurance coordination: discuss whether a public adjuster is needed, expected timelines, and when final payments are due.
- Inspect site logistics: specify where materials will be staged, who is responsible for cleanup, and how any debris will be disposed of.
- Check compliance and solicitation practices: verify adherence to local laws and whether door-to-door outreach is standard for the company.
- Payment terms: avoid paying before substantial completion; require itemized invoices and proof of completed work.
- Post-completion follow-up: request a final walkthrough to confirm all items are completed and any warranty coverage is documented.