Restoration Builders of Indiana

- Overall pattern: The experiences are mixed. Some customers report high-quality workmanship and professional staff, while others describe poor communication, delays, or unprofessional behavior.

- Negative experiences and drawbacks:
- One estimate visit ended with a rude manager who insisted on an insurance estimate and hung up.
- Repeated attempts to contact the company were met with no return calls; one reviewer waited two weeks without a callback.
- Scheduling issues in 2019: a representative canceled due to a personal delay, and a later appointment was missed with no explanation.

- Positive experiences and strengths:
- After a tornado, sales reps (Austin Morris and John Vela) were described as courteous and helpful; the roofing crew completed work in one day, and gutters were installed quickly and efficiently.
- A reviewer praised John Vela for thorough, informative presentations and expressed willingness to proceed, with a potential to raise a rating if the project succeeds.
- Siding work was described as excellent by one customer; despite some miscommunication with the gutter team, overall workmanship remained high quality.

- Staff highlights and reputation:
- Frequent positive mentions of Troy Cook (described as respectful, knowledgeable, dependable, and able to explain the process) and Erik Varden (described as honest, reliable, and trustworthy for future work).
- Several commenters emphasized the helpfulness and professionalism of specific employees, suggesting strong customer-service potential when communications are smooth.

- Practical takeaways for potential customers:
- Be prepared for variability in communication and scheduling; confirm appointments and request clear, written estimates and timely updates.
- The company appears capable of delivering solid siding, roofing, and gutter work when interactions run smoothly.
- Seek references to identify which staff will be assigned to your project, as experiences with individual team members vary.