Recovery Roofing & Restoration

- Overall, experiences with Recovery Roofing and Construction (RRR) are mixed: many customers praise quality workmanship and responsive service, while others report significant delays and communication issues.
- Responsiveness and communication are frequently cited as strong points on many projects (prompt replies to calls, emails, and texts; regular updates; thorough explanations with photos).
- Work quality and scope are commonly noted in positive reviews: roof replacements, gutter guards, skylights, leaks repairs, and coordination of multiple crews (roofers, painters, gutter specialists) often completed with neat clean-up; some projects were finished quickly (sometimes within a few days) and others took longer due to parts shortages.
- Specific staff mentioned positively include Reggie, Regi, Kelli (Kelly), and Josh, who are described as professional, helpful, and communicative.
- Insurance interactions are a recurring theme: several clients felt the company fought to get roof replacement approved; others experienced disputes, surprise charges, or delays related to insurance processes.
- Pricing is variable but often competitive; some quotes were substantially lower than competitors, with favorable perceived value. There are also complaints about extra charges or billing disputes and one note about not providing a quote for a commercial vent project.
- Timeliness and reliability are a mixed bag: a number of customers had quick on-site responses or same-day repairs, while others experienced multiple cancellations, missed appointments, or prolonged timelines (up to several months) with limited communication.
- Material handling and warranty concerns appear in some reviews, including reports of leftover materials being discarded or used in questionable ways, and one case of sagging plywood not being replaced post-inspection.
- Several reviews recommend RR for residential projects, while at least one or two customers advise caution or to consider alternative contractors due to perceived communication gaps or project delays.
- Practical takeaway for potential customers: confirm clear, written scope and timeline; request a detailed estimate with itemized costs; verify who will be the point of contact; ask about insurance coordination, cleanup expectations, and any material handling or warranty details; and consider checking references for both residential and commercial work if venting or large-scale repairs are involved.