Rain Pro Roofing, LLC

Overall, experiences with Rain Pro Roofing are mixed but frequently positive, with strong emphasis on workmanship, responsiveness, and project management, alongside notable concerns about front-office interactions and warranty handling.

- Responsiveness and assessment: Several customers reported quick outreach and thorough damage assessment, with quotes provided promptly. A few cases noted scheduling or start-time delays due to workload, but responders generally arrived on time.

- Work quality and completion: Many reviews describe high-quality repairs or roof replacements, often completed efficiently (some in a single day) with professional crews. Clean-up was commonly praised. Several customers highlighted helpful guidance and transparency during the process.

- Insurance handling and project management: A recurring theme is assistance with insurance claims, with Rain Pro often coordinating communication and ensuring the roof is obtained as needed. Some customers felt the company made the process smoother and stayed within budget.

- Pricing and discounts: Several reviewers mentioned competitive or reasonable pricing and even discounts (including a military discount). A few claimed they found the best price in town.

- Customer service and staff: Most accounts praise specific staff for professionalism and knowledge (notably Russell and Beau). However, there is one strongly negative view about a front-office individual (Amanda) that contrasts with multiple positive mentions of Amanda in other reviews, indicating inconsistent experiences with front-office interactions.

- Services provided: Roof replacements after hail damage, gutter installation, leak repairs (e.g., near a chimney), and roof inspections with educational insights were cited. Some reviews mention builders’ warranties, while at least one post-pact dispute alleged a denial of warranty eight years later.

- Warranties and disputes: There are conflicting reports about warranties; one customer reported no warranty honored on a long-ago roof, which significantly affected their perception. This contrasts with other customers who did not raise warranty concerns and focused on immediate project outcomes.

- Notable outcomes: Several customers noted the final roof appearance as beautiful and the overall experience as “breezy” or smooth, with particular gratitude for getting the needed roof and for professional conduct throughout the project.

In summary, potential customers should expect professional crews, clear communication, timely completion when possible, and assistance with insurance in many cases, while remaining aware that experiences with front-office staff and warranty claims may vary by individual and project.