R L Hayes Roofing & Repairs

- Overall, experiences are mixed. Some customers praise quick responsiveness, professional crews, and solid workmanship; many others report serious issues.

- Negative and practical issues reported
- Scheduling and quotes: appointments frequently missed or delayed; difficulty obtaining ETA or a quote after a window was arranged.
- Communication: repeated failed attempts to reach staff; some accounts mention a change in ownership and unclear points of contact.
- workmanship and results: leaks after roofing work (including skylights/dormers); improper flashing and caulking; siding damage around dormers; color mismatches on shingles; messy or incomplete cleanup with nails/materials left behind.
- timeline and reliability: projects stretched over weeks or months; some crews worked late or left without completing tasks; multiple reports of unfinished work.
- cost and contracts: deposits paid with dissatisfaction or disputes over what was included; warnings from customers to avoid paying upfront; some customers felt the price was not justified by results.
- outcomes: several cases where leaks persisted or recurred, forcing customers to seek repairs from other providers; some customers reported having to rework or redo portions of the job.

- Positive experiences and notes
- A subset of customers report prompt responses, fast completion (sometimes within a day or two), professional communication, and satisfactory results.
- A few reviewers specifically commend certain staff (e.g., sales/contact people) and describe the work as high quality or well-priced compared to others.

- Notable considerations for potential customers
- Verify current ownership status and obtain clear, written scope, materials, and warranty details.
- Insist on a firm schedule with named point of contact and documented follow-up commitments.
- Require a detailed cleanup plan and a clause addressing post-work leaks or deficiencies.
- Be cautious about upfront payments; ensure milestones are tied to progress and approvals.
- Check multiple references and assess whether the company’s strengths (speed, communication, value) align with your project needs and risk tolerance.