Quality Services, LLC

- Overall, experiences with Quality Services LLC are mixed. Several customers praise professionalism, responsiveness, and quality results on remodeling and maintenance work, while others report significant scheduling and execution issues.

- Scheduling and communication:
- Some appointments, including estimates with a realtor, were late with no proactive notice, leading to cancellations.
- Positive notes exist about prompt replies, consistent communication from office staff, and ongoing updates during projects.
- The Smart Home Maintenance program received both praise for reliability and criticism for cancellations and missed visits.

- Remodeling and workmanship:
- Positive experiences highlight thorough remodeling work (e.g., kitchen and bathroom projects) with attention to client ideas and a professional team.
- Negative experiences describe long project durations (3 weeks extending to 7 weeks), frequent no-shows, damaged floors/cabinets/countertops, perceived cutting of corners, and a lack of adequate compensation for damages.

- Maintenance program and ongoing service:
- The maintenance program is valued by some for unlimited handyman calls and rapid emergency responses, and for discounted project work.
- Others report poor execution after initial success, with multiple missed appointments and dissatisfaction with management follow-up and cancellation handling.

- Pricing and materials:
- Some reviews cite competitive pricing and overall value, while others note out-of-pocket costs for materials despite claims that all materials were included.

- Trust and future work:
- Some customers would readily hire again and recommend the company, citing reliability and trust built over years.
- Others would seek alternative contractors for renovation/remodeling projects due to prior problems and perceived reliability concerns.

- Practical takeaways for potential customers:
- Clarify appointment scheduling expectations and preferred communication methods; request written confirmation of arrival windows.
- For remodels, obtain a detailed timeline and milestones; confirm who is responsible for any damages and whether compensation is provided.
- Explicitly confirm which materials are included and any potential out-of-pocket costs.
- Inspect the scope and terms of the Smart Home Maintenance program, including cancellation policies and service guarantees.
- Check references for projects similar in scope to your own to gauge consistency of results.