Quality First Home Improvement

Summary:

Customer experiences with Quality First Home Improvement are mixed. Positive reports often highlight professional, knowledgeable sales staff (notably Marc, Eric, Mac, Kurtis) who are patient, responsive, and able to answer questions. Installations are frequently described as fast and high quality, with careful workmanship, proper sealing, and thorough cleanups (examples mention window crews led by Nick and teams handling doors). Some customers quote strong satisfaction with specific staff (e.g., Trevor for installation work; Bob Cordoza and Kevin Kluck on doors; Kurtis on roof quotes) and note good communication and courteous service.

However, there are recurring concerns:

- Sales practices: multiple accounts describe persistent, unsolicited sales calls after indicating disinterest, including experiences of rude or pushy behavior. Some customers feel pressured to involve a spouse for quotes or information.
- Post-installation issues and quality: several reviews report fit problems, mismeasurements, and aesthetic/functional defects after window or door installation (examples include misfit windows, trim issues, cold double-panes, debris left behind, and disruptive installation in living spaces).
- Roofing and long-term service: multiple complaints about roof work and leaks, promises of fixes that are late or ineffective, and difficulties obtaining refunds or reliable follow-up from corporate or regional contacts.
- Customer service and responsiveness: some accounts describe prompt, helpful follow-up, while others report ongoing contact after declining quotes, unreturned service requests, or perceived reluctance to address problems.

Practical takeaways for prospective customers:

- Expect mixed experiences in sales interactions; confirm a clear, written scope of work and a detailed timeline before committing.
- If hiring for windows/doors, verify fit, finishes, and clean-up expectations; request references and inquire about warranties and post-installation service.
- For roofing or larger exterior projects, ask about project scheduling, weather-related constraints, and a formal process for issue resolution; confirm how warranty work is handled and who will be your point of contact.
- Consider requesting a written warranty and a clear plan for post-installation service to address potential issues promptly.