Pro Restoration LLC

Summary of customer experiences with Pro Restoration LLC (siding, roofing, gutters):

Positive experiences (frequently noted themes and practical details)
- Insurance coordination and claim handling: multiple customers praised staff (e.g., Evan, Mitch, Angel, Ricky Espinoza, Eric, Eryk) for initiating claims, communicating with insurers, and keeping projects moving.
- Communication and responsiveness: numerous reviewers described timely updates, clear explanations, and ongoing contact throughout the process.
- Quick, efficient work and thorough cleanup: several projects were completed rapidly (often in one day for roofing, a half-day for gutters) with strong emphasis on cleanup after installation.
- Quality of workmanship and guidance: customers highlighted professional crews, attention to detail, and assistance with selecting materials, colors, and slates/shingle options. Staff frequently cited include Evan, Ricky Espinoza, Mike Hernandez, Jonah, Mitch, Angel, David, Eric, and others.
- Overall satisfaction and referrals: many reviewers stated they would gladly recommend Pro Restoration to neighbors and family based on their experience with roofing and siding work.

Notable concerns and negative experiences (practical issues to consider)
- Gutter installation issues: one customer reported improper gutter alignment that caused water to pool instead of draining to downspouts; the manager reportedly could not fix the problem and pointed out a separate error they would leave unresolved. A third party reportedly confirmed the gutters were not done correctly, and the customer felt pressured to sign a completion certificate before work was finished.
- Severe damage and workmanship problems on a hail-related roof replacement: a lengthy, highly negative review described water intrusion during installation, multiple ineffective repair attempts, insulation and retexturing issues, unprofessional conduct by a supervisor, loss of peace of mind, and a perception of poor accountability by ownership.
- Potential upcharges or aggressive sales tactics: at least one reviewer claimed they were told a homeowner needed new decking that did not meet their code-based assessment, implying unnecessary upgrades and misrepresentation.

Practical takeaways for potential customers
- Clarify scope and completion criteria: obtain a detailed written scope of work and require sign-off only after all work is fully completed to your satisfaction.
- Verify gutters and roof work: consider independent verification or third-party inspection if you have concerns about drainage, leaks, or decking-related decisions.
- Documentation and communication: request a single point of contact for insurance coordination, with regular, scheduled updates and a clear timeline.
- Watch for pressure tactics: be cautious of pressure to sign certificates or agree to upgrades before work is completed; seek objective advice on decking or other upgrades where code or warranty implications exist.
- Post-installation follow-up: ask about warranties, post-installation checks, and how issues will be handled if leaks or other problems arise after completion.

Overall, reviewers frequently commend Pro Restoration for effective insurance handling, communication, and quality installation, while a subset report serious concerns related to gutter workmanship, completion practices, and one notably problematic project. Potential customers should weigh these experiences, seek clarifications in writing, and consider independent assessments for critical decisions.