Axis Contracting

- A negative experience claims Axis Contracting (Axis) completed only part of a paid-for roof replacement and left unaddressed leaks and interior damage. The reviewer paid about $4,000 for work they say was not performed, including items such as house drip edge, chimney flashing, garage drip edge, L flashing, and downspouts, and alleges gutters were misinstalled. They contend Axis asked their insurer for new flashing, the insurer paid, but Axis did not install it. An on-site admission by a representative that Axis didn’t perform the paid-for work is reported, followed by promises of refunds and same-day gutter fixes that allegedly did not materialize. The reviewer also claims a completion certificate was signed under coercion by a non-authorized person while the homeowner was away, and the company did not deny these claims in its reply.

- The same account states that leaks appeared after storms, the initial on-site visit did nothing, and attempts to resolve the issue with Axis personnel failed. The reviewer describes difficulty obtaining a response from Axis and from the owners after raising concerns.

- Separately, a number of other reviews are clearly positive, praising individual staff (notably Adam, Todd, Rocky, Brad Stayner, Dave Book) for helping with insurance claims, coordinating with adjusters, completing work quickly and professionally, and recommending Axis for roofing and gutter projects. Several testimonials claim projects were finished with good communication, on-time arrival, and favorable outcomes, including instances where insurance payments covered the work or reduced or eliminated out-of-pocket costs.

- Practical details for potential customers:
- There are contrasting experiences: one account alleging significant unperformed, paid-for work and poor responsiveness; several accounts praising responsiveness, coordination with insurance, and high satisfaction with the final roof/gutter results.
- The negative account highlights potential risks: unfinished scope of work, uninstalled flashing and drip-edge components, misinstalled gutters, and difficulty obtaining refunds or resolution.
- The positive accounts emphasize quick completion, strong communication, and assistance with insurance claims, sometimes resulting in minimal or no out-of-pocket costs.

- Potential customers should verify: a detailed, written scope of work and itemized costs before signing; a clear process for change orders; written warranties; confirmation of all code-required components (flashing, drip edges, gutters, downspouts) and their installation; independent verification or inspection of work completed; and reliable, auditable lines of communication with a project manager or owner team to avoid miscommunication or disputed charges.