Pierce Roof Pros

- Overall sentiment: Consistently positive experiences with roof installation and repairs, high satisfaction with workmanship and outcomes.

- Service delivery: Projects completed on or ahead of schedule, with some jobs finished within a couple of days; thorough cleanup and final inspections; ability to handle complex systems (e.g., old decking, drainage improvements, chimney work).

- Communication and project management: Clear, proactive communication before, during, and after projects; responsive points of contact, notably Erin, who provided updates and explained processes.

- Insurance and claims support: Staff guided customers through the claims process, with multiple instances of claims being approved for full or substantial coverage, leading to new roofs and interior repairs.

- Scope of work and outcomes: Replacements and repairs for roofs, leaks, and interior water damage; improvements noted in energy efficiency and overall home safety; durable, well-finished installations.

- Pricing and value: Quotes generally aligned with final costs; transparent, straightforward processes with no high-pressure upsells; customers perceived good value.

- Customer service and referrals: Strong emphasis on customer-first service; willingness to work around schedules (including weekend work) and respond quickly; high likelihood of recommending the company to others.