New Look Roofing
3021 Windsor Lakes Pkwy, Louisville, KY 40214, USA
- Services described: roof inspections and repairs, full roof replacements, gutter work, soffit repairs, and some exterior improvements; several customers noted help coordinating with their insurance carriers and understanding the claim process.
- Punctuality and professionalism: multiple reviewers cited on-time arrivals and courteous, thorough staff (notably Blaine, Preston, Edgar, Joseph, Desmond, Jaime); many described clear explanations with photos to show damage and explain repairs.
- Process and communication: widespread praise for transparent, low-pressure guidance, detailed planning, and ongoing communication from initial estimate through project completion; several customers appreciated photos and step-by-step updates.
- Site handling and care: reviewers highlighted careful preparation of homes and landscaping (e.g., protecting koi ponds, tarps to catch debris) and tidy, orderly crews with clean work sites.
- Insurance outcomes and pricing: several accounts mention effective handling of insurance claims, potential upgrades, and results that saved customers money; some called pricing competitive.
- Quality and outcomes: many reviews describe high-quality workmanship, installations that exceeded expectations, and long-term confidence in the finished work; some note of significant satisfaction with the final result.
- Mixed feedback and cautions: a minority of reviews raised concerns about post-project issues (e.g., soffit problems appearing after completion), longer-than-expected timelines, or questions about quality relative to cost; one review alleged attempts to influence feedback, and another suggested accountability is needed for delays.
- Overall impression: the majority of experiences described were positive, emphasizing professionalism, thorough inspections, organized processes, and strong customer service, with a few negative anecdotes suggesting potential quality or communication pitfalls to monitor.
Excellent
Prompt and timely; arrivals were on time or as promised, with many reviews noting same-day or rapid responses
Delays in project completion; occasional questions about value for money or quality of work; some post-project repair concerns
Not mentioned
Excellent
Generally competitive pricing with good value; some references to insurance savings, while a negative review questioned value for cost
No explicit homeowner maintenance tips; reviews emphasize scheduling inspections after storms and documenting damage, and crews taking precautions to protect property during work
3021 Windsor Lakes Pkwy, Louisville, KY 40214, USA
11540 Blankenbaker Access Dr #105, Louisville, KY 40299, USA
1124 Longfield Ave, Louisville, KY 40215, USA