NOVA Exteriors

(4.8)
286 reviews
+1 703-322-1500

NOVA Exteriors Reviews

Overall, reviews of NOVA Exteriors describe a largely positive, end-to-end service experience from sales through installation and follow-up, with a focus on quality workmanship and strong customer communication.

- Service and on-site performance: customers report prompt, courteous, and professional teams; installations are described as efficient, clean, and completed on schedule; two-person crews and respectful conduct are frequently noted.
- Sales process and budgeting: the sales experience is characterized as thorough, with guidance on options and budget, transparent quotes, and preference for fitting solutions to needs; several reviewers specifically commend staff for helpful, no-pressure consultations and discovering better-value options.
- Product scope and outcomes: projects commonly involve doors, windows, siding, and roofs; customers note improved curb appeal, quieter and more energy-efficient interiors, and results that feel like a “new house.” Custom sizes and special requirements are often accommodated.
- Quality and reliability: multiple reviews praise the quality of materials and workmanship, with installers described as knowledgeable and attentive to details; concerns raised about weather or timelines are generally resolved through clear communication.
- Aftercare and warranty: post-install issues are addressed promptly and courteously, reinforcing confidence in the company’s support.
- Pricing considerations: although many customers find the pricing fair or worth the value given the service, a minority describe pricing as higher than expected or express concern over quotes.

Notable staff mentioned positively by customers include sales representatives and project managers who facilitated options, budgeting, and timely communication. A small number of reviews express concerns about pricing or management communication in specific instances. Potential customers seeking comprehensive exterior replacements with customization and strong aftercare are likely to find this firm’s approach favorable.

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Additional Information

🏗️ Common Materials

Siding (material not specified in reviews)

Quality Rating

Excellent

⏱️ Response Time

Prompt and on-time service

📝 Common Complaints

Pricing and quotes being high or expensive; concerns about pricing transparency

🛡️ Warranties Offered

Under warranty

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Generally positive about value; pricing sometimes high but transparent; some quotes were high, but customers feel the quality and service justify the cost

🔧 Maintenance Tips

No maintenance tips mentioned

Location

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