New England Roofing & Home Repair

- Overall, experiences reported for New England Roofing and Home Repair are mostly positive, focusing on professional conduct, clear communication, and quality roofing and gutter work, with one notably negative exception.

- Consistent strengths cited include knowledgeable staff, on-site estimates, prompt and thorough project management, transparent communication, and clean, tidy work sites. Several reviews mention responsiveness to questions, helpful ownership/management involvement, and keeping projects on schedule. Some customers highlighted successful handling of weather-related issues (tarping) and adjustments to complex logistics (shared drive access, drainage redesigns).

- Notable positive outcomes involve complete roof replacements or repairs, gutter work and drainage improvements, and follow-up to ensure satisfaction. Several reviews praise the cleanup and the final appearance of the work, as well as the company's willingness to address permits or coordinate with town processes years after work was completed.

- The negative experience describes a delayed roof replacement after moving in, unaddressed interior damage (drywall), missed appointments, poor follow-up, and a manager's confrontational response, leading the customer to hire another company and advise against using this contractor.

- Practical considerations for potential customers: obtain a written scope and timeline, confirm warranty and post-install repair policies, clarify who handles permits and communications with local authorities, and request references. Given the mixed feedback, consider checking multiple references and discussing conservative timelines and cleanup expectations before starting work.