Murcia's Roofing & Home Improvement

Overall, the reviews depict Murcia’s Roofing as a family-owned company that frequently delivers high-quality workmanship on roofing and related home projects, with many customers expressing strong satisfaction. However, experiences vary, particularly around reliability and pricing.

Key observations by theme:
- Quality and scope of work
- Roof replacements, repairs, siding, gutters, skylights, and even interior/exterior damage repair have been completed to a high standard.
- Many jobs were finished quickly (often within a day) and left clean and tidy; several customers noted attention to detail and craftsmanship.
- A number of customers stated they would hire again for additional projects and praised the outcomes as “beautiful” or “excellent.”

- Pricing and quotes
- Several reviews report fair or competitive pricing and final costs aligning with initial quotes.
- There are reports of price increases during a project (e.g., one case with an added $900 drip edge and another of about $1,900 for plywood), leading to dissatisfaction.
- Some customers appreciated prompt, clear estimates, while others felt pricing lacked transparency or clarity about changes.

- Communication and reliability
- Positive experiences highlight responsive communication, especially with Marisela by text, thorough explanations, and helpful flexibility in options.
- Negative experiences include missed appointments, delays, and a lack of follow-up: at least one case involved multiple no-shows and extended time before rescheduling, creating a reported loss of four weeks.
- One reviewer reported a confrontational interaction after leaving a review, suggesting inconsistency in professionalism in some instances.

- Service consistency and outcomes
- Several customers described the team as courteous, professional, and respectful of pets and property, with repeat work and referrals following positive experiences.
- A few reviews emphasize exceptional reliability and going “above and beyond,” while others caution that reliability can be inconsistent.

Practical takeaways for potential customers:
- Expect high-quality results on roofing and related exterior work, often with thorough cleanup and good workmanship.
- Get a written, itemized estimate and ask for a detailed scope of work, including materials and any potential contingencies.
- Be clear about scheduling and contingency plans; confirm appointment times and what happens if delays occur.
- Discuss potential price changes upfront and request a policy on change orders and how any additional costs will be communicated.
- Consider asking for recent references and a clear point of contact for ongoing communication during the project.