Martin Exteriors Roofing & Siding

(4.8)
55 reviews
+1 815-209-9054

Martin Exteriors Roofing & Siding Reviews

Overall, customers describe Martin Exteriors as professional and knowledgeable, with strong communication and the ability to manage complex exterior projects (roofing, siding, soffits, fascia, chimney flashing, gutters) and insurance coordination. Several reviewers note prompt responses from the Director of Operations, sales staff (e.g., Matt Tanner, Lucas, Mike D., Ryan, Kyle), and support staff (Rigo, Amanda, Dustin, Tonya), and praise the team for keeping them informed throughout the process. Projects are described as completed efficiently, with some customers reporting completion in a single day, and staff handling arrangements such as insurance liaison, house wrap, and sometimes removing/reinstalling solar panels.

Practical considerations for potential customers include:
- The company often coordinates the entire process, including insurance discussions and scheduling, and can work with clients who live out of town.
- Final workmanship is generally described positively, with emphasis on careful handling of property and thorough cleanup in many cases.
- However, there are reports of post-work debris left in yards (e.g., shingle piles and other fragments) and occasional delays related to staffing changes.
- Pricing experiences vary: some customers felt quotes were higher than competing bids or questioned material quality relative to cost, while others trusted the pricing and valued the project management and final results.
- Customer experiences with specific staff or crews are frequently highlighted as a strength, but as with any contractor, individual experiences may vary, and prospective clients may wish to obtain multiple quotes and confirm cleanup expectations.

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Additional Information

🏗️ Common Materials

Siding (general),Shingles (roofing),DeckArmor underlayment,House wrap

Quality Rating

Excellent

⏱️ Response Time

Typically 1-2 days for service calls (often next-day); some visits the same day or within hours in urgent cases

📝 Common Complaints

Messy cleanup left debris and nails in yard and around the property,Communication delays or lack of follow-up from some technicians,Pricing concerns, including quotes perceived as high or misleading about material quality

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Mixed; some customers felt pricing was too high or quotes were misleading, while others were satisfied with value given the overall service and insurance handling

🔧 Maintenance Tips

Not mentioned

Location

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