Freeman Exteriors
1502 Airport Rd, Urbana, IL 61802, USA
Legend Exteriors & Construction Reviews
Reviews for Legend Exteriors and Construction are predominantly positive, praising professional, attentive service and high-quality work on siding, roofing, and gutters, with strong assistance navigating insurance claims. Jim Hobson and other team members are frequently highlighted for responsiveness and thorough communication. A minority of reviews describe negative experiences involving sales pressure, scheduling delays, miscommunications, and workmanship issues during subcontracted work. Overall, the business is depicted as capable and customer-focused, with healthy emphasis on insurance coordination and customer care, alongside some caveats related to execution and communication in a few cases.
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Additional Information
Common Materials
Quality Rating
Excellent
Response Time
Not explicitly quantified in the reviews; generally described as very responsive and communicative.
Common Complaints
Scheduling delays and multiple visits to complete the job,Miscommunication between the customer and foreman,Workmanship issues by subcontractors (mis-measured gutters, uneven placements),Nails and debris left on the property; nails in tires; minor property damage (e.g., cracked door),Aggressive sales tactics or pressure to sign contracts (noted in at least one negative review),Gutters or installations not matching the original quote (e.g., missing gutter guards, misrouted downspouts)
Warranties Offered
Customer Service Rating
Excellent
Pricing Feedback
Pricing is generally described as fair and negotiable; the company is noted to work with insurance to maximize coverage, and is not the cheapest or most expensive option in some cases; overall perceived as good value for quality work.
Maintenance Tips
Location
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