Freeman Exteriors
1502 Airport Rd, Urbana, IL 61802, USA
- Services and scope: residential roof replacements (including stone-coated metal), gutters, skylights, and storm-related repairs; includes large commercial projects (e.g., ~190,000 sq ft).
- Responsiveness and issue handling: frequent notes of prompt responses to leaks, tarp-ups, and weather-related problems; many issues addressed the same day; rapid on-site action for repairs.
- Insurance coordination and costs: several customers reported help with filing and negotiating insurance claims to cover full replacements, often resulting in little to no out-of-pocket expense.
- Quality and outcomes: multiple testimonials praising high-quality workmanship and aesthetically pleasing results; some projects completed quickly and with strong final results.
- Staff and experience: repeatedly favorable mentions of specific team members (e.g., Jeremy, Josh, Kyle, Travis, Eduardo, Joe) for professionalism, honesty, and clear communication.
- Customer experience variability: a few negative notes, including an eight-month gap with no follow-up on a skylight replacement and isolated delays in measurement activities, with limited potential solutions afterwards.
- Overall impression: the majority of customers would likely recommend Copper Creek for roofing and storm-related repairs, citing reliability, professionalism, and constructive collaboration with insurers as key strengths.
Stone coated metal
Excellent
Same day (immediate responses were common)
Communication delays / lack of follow-up (e.g., months without response about skylight work)
Not mentioned
Excellent
Positive pricing/value; helped coordinate with insurance to minimize out-of-pocket costs, often resulting in little to no personal expense.
None mentioned
1502 Airport Rd, Urbana, IL 61802, USA
1517 Summit Ridge Rd, Champaign, IL 61821, USA
708 N Country Fair Dr, Champaign, IL 61821, USA