Legacy Home Remodeling

- Experiences with Legacy Home Remodeling are mixed. Many customers praise the sales staff (notably Paul Johnson, Riley, Nina) for punctuality, professionalism, product knowledge, and patient explanations.
- Appointments: Reps often respond quickly and provide thorough in-home presentations; some schedules were arranged around work, including Saturday visits. One caller canceled after being told both homeowners must attend, which affected their plans.
- Sales and proposals: Presentations included product details, samples, warranties, and assurances about trained installers; several customers noted competitive pricing and occasional price adjustments.
- Windows/doors wording: Multiple reviews highlight successful window and/or front door installations, with high satisfaction, attractive results, and appreciative comments about the process and staff.
- Siding/gutters: Positive remarks on siding options and gutter-related projects; customers express excitement about upcoming installations and gutter protection plans.
- Installation quality concerns (some customers): A notable subset reports issues with outsourced crews, delays, and workmanship problems (e.g., missing components like 45s, siding concaving, loose/jagged edges). Repairs were often required and could take weeks, with some frustration at supervision levels.
- Project management and communication: Communication is generally strong when interactions go smoothly, but some customers feel overlooked by management or owners and report being pressured to sign off before all issues are resolved.
- Timelines and cleanup: Occasional issues include extra materials being ordered, debris left behind, and incomplete early work that later required correction.
- Overall takeaway for potential customers: Expect knowledgeable, personable reps and solid product discussions; prepare for potential variability in installation quality and on-site supervision, and verify timelines, warranty details, and post-installation follow-up before committing.