Lansing Building Products - Burlington, VT

Summary of customer experiences:

- Overall takeaway: Feedback is mixed. Some customers praise staff and pricing, while others report misrepresentation and service issues. Several reviews note changes after the company became Lansing Building Products, including longer hold times.

- Notable positive experiences:
- Friendly, knowledgeable staff and good customer service from certain employees (e.g., Pat Pasquale described as a pleasure to work with).
- Perceived competitive prices and a wide selection of shingles and products.
- Some customers report helpful, professional assistance and strong product knowledge.

- Notable negative experiences:
- Reports of miscommunication or misrepresentation regarding window brands (claims of Anderson windows but delivered Harvey windows) and pressure to sign payoff papers.
- Perceived lack of professionalism and poor customer service; claims that items are “special order” with little chance of refunds.
- Long hold times, especially after the transition to Lansing Building Products.
- Extra charges for siding even when not needed, and overall dissatisfaction leading some to shop elsewhere.

- Practical takeaways for potential customers:
- Verify exact window brand, pricing, and refund policies before purchase; confirm whether items are special order and what that means for returns.
- Be prepared for potential longer customer service wait times if dealing with Lansing Building Products.
- Compare pricing and service with other suppliers (e.g., ABC Supply) and assess whether contractor-focused service is a priority for your project.
- If seeking personalized assistance, note that some staff receive strong positive feedback, but experiences may vary by representative.