Krueger Brothers Construction

- Overall pattern: Customer experiences are mixed. Several projects were completed to high satisfaction with strong workmanship and responsive project management, while other customers reported long delays, poor communication after depositing, and concerns about pricing and change orders.

- Positive highlights frequently mentioned:
- High-quality craftsmanship on decks, siding, windows, and related details.
- Effective project management in some cases, with proactive design input, coordination with multiple trades, and timely problem-solving.
- Clear communication and professionalism from certain team members (e.g., project managers, foremen) and good collaboration with other contractors.
- Some instances of going above and beyond (e.g., addressing issues with subcontractors, obtaining city variances).

- Negative experiences frequently mentioned:
- Deposits followed by delays and the introduction of change orders before any work began; promises (e.g., 90 days) not kept, with projects stretching to months or a year.
- Poor or nonexistent communication after signing a contract or paying a deposit; difficulty obtaining updates or callbacks.
- Perceived price inconsistencies or overestimation for minor repairs, with some customers feeling the company priced out work unnecessarily or behaved survey-like, leading to distrust.
- Examples of specific quality issues (e.g., misaligned columns, punch-list items) requiring rework, though some of these were resolved.
- One or two accounts of subcontractor performance not meeting expectations, with Krueger Brothers sometimes stepping in to address the issue.

- Practical details for potential customers:
- Expect variability in scheduling: initial start dates may be delayed, and timelines may shift significantly after deposit.
- Clarify scope and changes in writing: insist on detailed change orders and milestone-based progress updates.
- Compare pricing carefully: some quotes were substantially higher than competitors for similar work; obtain multiple estimates for repairs or additions.
- Identify a single point of contact (PM or foreman) and request regular status updates to avoid gaps in communication.
- Check worksite specifics and warranties: confirm who handles subcontractor issues, what is covered under warranty, and how follow-up work is managed.

- Net takeaway:
- Krueger Brothers Construction can deliver high-quality, well-coordinated work on decks, siding, and related projects, with many positive testimonials about design, craftsmanship, and management. However, potential customers should be cautious about deposit handling, scheduling reliability, and communication continuity, and should seek clear, written timelines, detailed scope definitions, and transparent pricing before committing.