High Performance Construction, LLC

Overall, customer feedback portrays High Performance Construction (Jim Lancaster, owner) as a responsive, detail‑oriented general contractor who frequently serves as a coordinator between homeowners, insurance companies, and subcontractors. Common project types include roof replacement, gutter replacement, exterior painting, siding repair, fencing, carport/additional repairs, and occasional interior work such as a master bath renovation.

Key practical patterns:
- Insurance coordination: Jim is described as an advocate with insurers, helps with claims, explains line items, and often secures scope and funding to complete projects safely and correctly. He is noted for handling paperwork and keeping clients informed.
- Scheduling and timelines: Projects are reported as completed relatively quickly (examples include gutters and paint in about 2 days; other projects completed within a week; work often aligned with client timelines, including out-of-town arrangements).
- Communication and oversight: Clients value frequent on-site visits by Jim, regular updates (including photos and videos), and clear explanations of costs and progress. He is described as easily reachable by phone, text, or video updates.
- Quality and attention to detail: Many testimonials emphasize high quality workmanship, thorough cleanup, and careful attention to color selections (roof, paint, gutters) and job specifics. Several reviews cite upgrades beyond insurance coverage offered at affordable rates.
- Reliability and trust: Several customers highlight integrity, honesty, and straightforward dealings, with endorsements and referrals to friends and family, including military clients.
- Team and professionalism: Subcontractors are frequently described as professional and trustworthy; crews often complete work on time with good site behavior and cleanup.
- Positive outcomes: Multiple homeowners express high satisfaction with the results and indicate they would hire HPC again or recommend them for future projects.

Caveat:
- At least one negative review alleges unprofessional behavior related to upfront payment demands, unfinished work in parts, and cleanup issues (trash, nails, urine left behind), resulting in a recommendation not to hire. This perspective contrasts with the majority of positive feedback and appears to be an isolated report.