JM Construction Group, LLC

(4.6)
74 reviews
+1 815-315-4388

JM Construction Group, LLC Reviews

- Overall pattern: The reviews show mixed experiences with JM Construction/J&M Construction. Several customers report positive results in workmanship, reliability, and communication, while a notable number describe issues with responsiveness, scheduling, and pricing.

- Responsiveness and assessment: Some customers note prompt responses and honest damage assessments, including clear guidance on warranty work and insurance coordination. Others report missed follow-ups, unreturned estimates, or cancellations after agreeing to appointments.

- Pricing and estimates: Several reviews praise transparent, reasonable pricing and thorough bids. Others recount price changes, estimates not delivered, or concerns about perceived pressure to pay more.

- Work quality and outcomes: Positive reports describe neat installations, attention to detail (e.g., replacing rotted materials rather than covering them), and high-quality results across roofing, siding, windows, and gutters. A few negative notes mention corners being cut or incomplete work, which were addressed after customer confrontation in some cases.

- Scheduling and logistics: On-time crews and efficient project completion (e.g., roof jobs finished in a day) are commonly cited positively. Conversely, some customers criticize scheduling difficulties or miscommunication about timelines.

- Cleanup and site care: Multiple reviews commend thorough cleanup, including magnet sweeps for nails. A few indicate average or inconsistent cleanup.

- Insurance, warranty, and coordination: Several customers appreciate handling insurance details and warranty-related work through JM Construction, while others mention challenges in coordinating or fulfilling warranty tasks.

- Staff and customer service: RAICE, Justin, Brian, and other team members are repeatedly highlighted for professionalism and helpfulness by several customers; a minority describe unprofessional or frustrating interactions.

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Additional Information

🏗️ Common Materials

siding (general),paneling/wood underlying siding

Quality Rating

Excellent

⏱️ Response Time

Very quick, often same day or within 1 day

📝 Common Complaints

unresponsiveness or poor communication,pricing inconsistencies or changes,occasional incomplete repairs or corners cut on rotted wood

🛡️ Warranties Offered

None mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Reasonably priced and good value for money

🔧 Maintenance Tips

None mentioned

Location

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