Axis Contracting
One Court Pl Suite 101, Rockford, IL 61101, USA
- Overall pattern: The reviews show mixed experiences with JM Construction/J&M Construction. Several customers report positive results in workmanship, reliability, and communication, while a notable number describe issues with responsiveness, scheduling, and pricing.
- Responsiveness and assessment: Some customers note prompt responses and honest damage assessments, including clear guidance on warranty work and insurance coordination. Others report missed follow-ups, unreturned estimates, or cancellations after agreeing to appointments.
- Pricing and estimates: Several reviews praise transparent, reasonable pricing and thorough bids. Others recount price changes, estimates not delivered, or concerns about perceived pressure to pay more.
- Work quality and outcomes: Positive reports describe neat installations, attention to detail (e.g., replacing rotted materials rather than covering them), and high-quality results across roofing, siding, windows, and gutters. A few negative notes mention corners being cut or incomplete work, which were addressed after customer confrontation in some cases.
- Scheduling and logistics: On-time crews and efficient project completion (e.g., roof jobs finished in a day) are commonly cited positively. Conversely, some customers criticize scheduling difficulties or miscommunication about timelines.
- Cleanup and site care: Multiple reviews commend thorough cleanup, including magnet sweeps for nails. A few indicate average or inconsistent cleanup.
- Insurance, warranty, and coordination: Several customers appreciate handling insurance details and warranty-related work through JM Construction, while others mention challenges in coordinating or fulfilling warranty tasks.
- Staff and customer service: RAICE, Justin, Brian, and other team members are repeatedly highlighted for professionalism and helpfulness by several customers; a minority describe unprofessional or frustrating interactions.
siding (general),paneling/wood underlying siding
Excellent
Very quick, often same day or within 1 day
unresponsiveness or poor communication,pricing inconsistencies or changes,occasional incomplete repairs or corners cut on rotted wood
None mentioned
Excellent
Reasonably priced and good value for money
None mentioned
One Court Pl Suite 101, Rockford, IL 61101, USA
3328 Auburn St, Rockford, IL 61101, USA
4322 Maray Dr, Rockford, IL 61107, USA