Jaybird Roofing and Restoration

The reviews show mixed experiences with Jaybird Roofing and Restoration (also referred to as Jaybird Roofing), including both highly positive reports of workmanship and responsiveness and a notable negative incident of incomplete work and poor communication.

Positive experiences and patterns
- Prompt responses, quick quotes, and timely scheduling are commonly noted.
- Several customers report high-quality roof replacements, effective installation, and thorough cleanup.
- Warranties and paperwork (including insurance-related documents) are frequently provided, and some customers cite help with insurance claims.
- Many accounts describe professional, friendly, and trustworthy service, with staff described as knowledgeable and customer-focused.
- Multiple reviews commend pricing as competitive and value-oriented, including small-business/family-owned advantages.
- Several clients mention favorable outcomes in challenging situations (e.g., aiding real estate deals, holiday or urgent repairs, and personalized, hands-on service).

Negative experiences and concerns
- At least one detailed complaint describes unfinished work, nails left in the yard, gutters misinstalled or left on the lawn, and a crooked roofline, with charges for services not performed.
- This case alleges long delays (over a year) and lack of follow-up after an initial visit months earlier.
- Some reviewers report difficulty obtaining additional quotes, slow or unresponsive communication, and post-review billing pressure.
- There are mentions of discrepancies or confusion between different company names (Jaybird Roofing vs. Jaybird Roofing and Restoration), which could affect references or accountability.

Insurance and financing notes
- Some clients report positive experiences coordinating with insurance and receiving a binder/warranty.
- Others recall initial guidance toward financing before involving the insurer, followed by insurer approval, suggesting inconsistent messaging around financing and insurance steps.

Practical takeaways for potential customers
- Ask for a detailed written scope, timeline, and itemized warranty, including what is and isn’t included (e.g., gutters, yard cleanup, siding).
- Request references and direct contact information for prior projects, and verify the current company name and contact points to avoid confusion.
- Confirm how insurance claims will be handled and what documentation you will receive.
- Document all communications and inspect the site during and after work to ensure cleanup and finish quality match the agreed scope.
- Be explicit about payment milestones and avoid payment requests before work is completed to your satisfaction.