Integrity Roofing, LLC

Summary of customer experiences:

- Negative incident: A reviewer described a supervisor who did not stay on site, with crew reportedly disregarding on-site guidelines. They alleged damage to landscaping (flowers cut with a machete, foam spread on flower beds), nails left on the ground, and unsafe cleanup practices (ladder overhang, blower used on the roof blowing asphalt into the yard). The reviewer claimed miscommunication and alleging the owner approved the actions, and indicated trash and debris were left in the yard.

- Positive experiences (primarily related to Integrity Roofing and Jeff Harrington): Numerous customers praised Jeff Harrington and his team for professionalism, transparency, and craftsmanship from initial contact to final inspection. Common themes include:
- Clear explanations of process, fair quotes, and assistance selecting materials best suited to home and budget.
- Effective handling of insurance-related tasks, including obtaining approvals and coordinating with insurers.
- Punctual, respectful crews that completed work on schedule, with strong emphasis on safety and thorough cleanup.
- High-quality results, with roofs described as visually appealing and durable, contributing to peace of mind.
- Strong customer service, with consistent communication, responsiveness, and follow-up to ensure satisfaction.
- Positive notes on convenience, such as flexible scheduling, accommodating work around personal schedules, and occasional added value (e.g., gutters provided as a bonus, neighbor yard cleanup).
- Multiple endorsements highlighting trust, reliability, and willingness to advocate with insurers to secure approvals.

- Overall impression: The majority of reviews portray Integrity Roofing (Jeff Harrington) as a reliable, skilled, and customer-focused contractor delivering high-quality roof replacements and strong aftercare, while at least one account raises concerns about on-site practices and on-site conduct. Potential customers may wish to verify on-site supervision and cleanup expectations and review current credentials and guarantees when engaging for siding or roofing work.