Indy Roof & Restoration

Overall, experiences with Indy Roof Company/Indy Roof & Restoration are mixed but show several consistent strengths along with some notable service gaps.

- Inspection and assessment: Multiple reviews describe thorough, detailed inspections and honest, clear assessments; several customers were told no work was needed, while others received actionable estimates or guidance on timing for future projects.

- Scheduling, workmanship, and site condition: Crews are frequently described as punctual, efficient, and careful, with sites left clean after work. Some comments mention working under challenging conditions (e.g., hot weather) and addressing specific issues like missing shingles.

- Communication and customer service: Many customers praise straightforward, informative communication and ongoing updates during the process. However, there are reports of delayed or missed callbacks, unresolved balance questions, and billing/financing communication problems.

- Insurance and financing: Several reviewers highlight successful assistance with insurance claims and, in some cases, obtaining full payment from insurers. Financing options are mentioned as part of the process.

- Billing and payment issues: At least one review describes ongoing billing disputes, miscommunication about balances, and delayed responses that led to frustration and a negative overall impression.

- Community involvement: Some customers note the company’s community outreach and charitable activities as a positive aspect.

- Overall recommendations: A number of customers would use the company again or strongly recommend it for roofing needs, while a smaller portion express dissatisfaction related to follow-up, billing, or communication gaps.