The Aluminum Company of North Carolina
1335 Hamlin Rd, Durham, NC 27704, USA
Summary of customer experiences
- Overall impression: Generally positive results on siding and related work, with several customers noting professional conduct and quality. A few reviews raise concerns about follow-up and post-installation issues.
- Services cited: siding replacement (including water-damaged wood), fascia, window trim, porch columns, house wrap, exterior painting; some projects also included porch rescreening and concrete work; a few mentions of correcting issues from previous contractors.
- Quality and craftsmanship: multiple accounts describe high-quality work and thorough repairs; some reviewers were satisfied with the final appearance and neighbors’ praise. A notable caveat is that a few customers reported items not painted after installation or issues emerging after work (e.g., leaks at a gutter seam) that required follow-up.
- Professionalism and communication: teams are described as polite and professional, with responsiveness during projects. One reviewer reported promising to seal a seam but did not receive a follow-up, raising questions about reliability for warranty-related work.
- Pricing and value: quotes are described as fair or competitive, often less expensive than other bidders who provided inflated estimates. Several customers felt they received good value for the quality of work.
- Follow-up and warranties: experiences vary; some customers appreciated follow-up and were willing to hire again, while others experienced difficulties obtaining promised post-project service.
- Repeat business and referrals: many reviewers indicated they would hire the company again for future work and would recommend them to others.
Practical considerations for potential customers:
- Confirm scope of work in writing, including whether painting is included and to what extent (e.g., fascia, trim, interior/exterior surfaces).
- Clarify post-installation follow-up, warranty terms, and response time for any leaks or unpainted items.
- Request a clear timeline and milestones, and verify who will be on site for the project.
- Consider requesting references or viewing completed siding projects (including any with water damage repairs) to assess long-term outcomes.
HardiePlank siding (fiber cement),wood siding
Excellent
Prompt and timely responses; generally quick to respond
Incomplete follow-through / ghosting after promising to return to fix issues,Paint did not get applied after installation,Gutter seam leaks / water intrusion after work
No warranties mentioned
Excellent
Pricing described as fair and competitive with good value for money; some quotes were seen as inflated by competitors, but quality justifies the price
No maintenance tips mentioned
1335 Hamlin Rd, Durham, NC 27704, USA
112 Broadway St suite b, Durham, NC 27701, USA
1312 Stedman St, Durham, NC 27704, USA