Impact Roofing & Construction

- Services and outcomes: Customers report Impact Roofing & Construction handling roofing repairs/replacements, siding repairs, and remodeling projects (including kitchen and bathroom work) as well as deck replacement (including screened porch) and full rebuilds after Hurricane Helene. Projects referenced locations in Augusta area (including Martinez and Brynwood) and a Trinity Baptist Ministries roof. Several jobs were completed with high-quality results and thorough cleanup.

- Timelines and coordination: Roof replacements were often completed quickly, with some cited as finishing in about two days. Some projects were delayed or extended due to the effects of Hurricane Helene and the need to coordinate with insurance, including obtaining multiple estimates.

- Communication and staff: Clients frequently mention clear explanations of the process, regular updates, and the provision of photos. Staff named in multiple reviews include Taylor O’Neal, Stateon, Will, Derrick, Mike, and others, described as professional and responsive.

- Insurance and estimates: Several reviews note interaction with insurance processes (e.g., USAA guidelines) and the requirement for insurance estimates, with occasional delays in receiving those estimates.

- Practical cautions for potential customers: A few reviews highlight the importance of timely and accurate material orders, avoiding tarp-related water issues, and protecting gutters from ladder damage. There are mentions of ensuring crews communicate about any structural concerns (e.g., unintended openings or ceiling issues) during tear-downs.

- Overall sentiment and recommendations: The prevailing tone is positive, with many customers expressing satisfaction with workmanship, responsiveness, and fairness of pricing, and most indicating they would recommend Impact Roofing & Construction.