ICT Home Pros

- Projects and scope: ICT Home Pros handles residential exterior remodeling and related work, including roof replacement (house and detached garage), siding replacement, window and door wrapping, new soffits and fascias, gutters, plus interior projects such as master bathroom remodel, kitchen remodel, and shower renovation.

- Insurance coordination and estimates: Several customers highlighted strong coordination with insurance adjusters, with the team providing photos and identifying issues that might otherwise be overlooked for coverage. In at least one case, a storm-related gutter damage was repaired the same week at no charge.

- Quality and workmanship: A number of reviews praised high-quality workmanship, attention to detail, and the ability to discuss options. The crews were described as efficient, polite, and generally keeping work areas clean. A lead supervisor (Cesar) was noted for monitoring progress and accommodating changes.

- Timeliness and communication: Some projects were completed to a high standard with ongoing communication throughout the process. However, other comments indicated delays or a longer-than-expected timeline on certain remodels.

- Aftercare and warranty: Several customers reported positive experiences with post-project checks and satisfaction with outcomes. Conversely, there are concerns raised about warranty responsiveness and post-storm issues not being addressed promptly in at least one case.

- Negative and mixed feedback: There are serious criticisms from at least one reviewer alleging unreliability, lack of communication, and that a team member did not show up for multiple appointments since November 2024, with claims of a side business and unfulfilled promises. Additional complaints included shingles not sealing properly in cold weather, unreturned warranty inquiries, crew members using the homeowner’s tools and leaving nails and debris, and language barriers impacting communication. One reviewer expressed strong distrust and intent to take future business elsewhere, while another mentioned negative experiences specifically tied to Cesar.

- Practical takeaways for potential customers: Expect strong insurance coordination and potential cost-saving or issue-identifying benefits, clear communication about options, and generally high workmanship quality. Verify warranty terms and responsiveness in writing, request references, discuss timelines upfront, confirm cleanup expectations, and clarify who will be the point of contact for post-project support.