H&F Exteriors

- Overall, the experiences are mixed: many customers report positive interactions, strong communication, and satisfactory workmanship; a smaller number report serious management and communication problems.

- Staff and service praise: Jill is repeatedly cited for knowledge, responsiveness, and helping with insurance steps; Reggie, Addison, Abby, Trevor (Dobbs), Kelton, Trevor (sales/inspection), Brian, and Pete Chambers are commonly highlighted for professionalism, clear explanations, and keeping customers informed. Project managers or dedicated contacts (notably Pete) are noted for making the process smooth and less stressful.

- Work performed and outcomes: repairs cited include siding, gutters, fascia, and roof work, often after hail damage. Several customers mention color matching, quick turnarounds, and high-quality repairs. Some reports indicate minimal yard mess and careful workmanship.

- Pricing and value: several reviews describe pricing as fair or reasonable for the scope of work; one positive note mentions an “incredibly reasonable price” with rapid turnaround.

- Practical positives for potential customers: knowledgeable staff, proactive communication, assistance with insurance claims, thorough explanations of work, ability to coordinate complex repairs (roof, gutters, siding) in a single project, and responsive scheduling accommodations.

- Noted concerns and negative experiences: one detailed review alleges dishonesty about subcontractors, with later admission from management that subcontractors were used; issues include damaged gutters, lack of notification, no on-site foreman, multiple permit-related delays, and repeated rescheduling with poor coordination. Other mentions include dispatch/connectivity gaps and insufficient oversight on site.

- Practical considerations for customers to mitigate risk: explicitly confirm whether subcontractors will be used and who they are, request a dedicated project manager, obtain a written timeline with permit statuses, insist on on-site supervision or a clear on-site supervisor, confirm equipment availability (e.g., gutter machine), and outline communication protocols and update frequency.

- Bottom line: H&F Exteriors appears capable of delivering quality siding, gutter, and roof repairs with strong customer-facing staff, but potential customers should verify subcontractor use, permit management, and on-site supervision expectations up front and seek clear, written project timelines and communication plans.