Goodrich Roofing

- Overall, experiences are mixed: many customers report high satisfaction with professionalism, reliability, and communication, while a few accuse the company of overpricing or of charging for work not performed, and one review notes an aloof office demeanor.

- Responsiveness and scheduling:
- Inspections often occur quickly (some within 24 hours).
- Teams are described as prompt and able to complete work efficiently, sometimes in a single day.
- Projects sometimes involved coordinated scheduling for multiple roof replacements.

- Scope of work and capabilities:
- Roofing repairs and replacements, including handling unique or hard-to-find tile options.
- Chimney cap sealing to prevent wind and water infiltration.
- Gutter cleaning at large properties (e.g., apartment communities).
- Removal and patching related to other systems (e.g., swamp cooler).
- Repairs discovered after initial assessments (e.g., more extensive roof damage found than anticipated).

- Process and communication:
- Customers frequently receive detailed inspections with photos, price breakdowns, and clear explanations of options (repair vs. replacement).
- Ongoing updates during the insurance claims process are commonly highlighted as helpful.
- Teams are described as professional, thorough, and communicative, with updates via text, email, or video.

- Project management and workmanship:
- Project managers and crews are praised for leadership, scheduling, and follow-through.
- Work is described as high quality, efficient, and tidy, with crews leaving properties clean.
- Long-tenured staff and a reputation for experienced workmanship are repeatedly mentioned.

- Customer service and follow-up:
- Several reviewers credit specific staff (e.g., Brandon, Jonny, Paulo, Chris, Kristina) with exceptional service and helpful guidance through complex insurance processes.
- Some reviews emphasize helpful post-project support and referrals for ongoing maintenance.

- Notable positives:
- Accurate assessments, matching or sourcing appropriate materials, quick response times, thorough cleanup, and good value relative to expectations.
- Acknowledgment of a company history dating back to 1946, which contributes to trust for many customers.

- Notable concerns:
- A minority report being overcharged or charged for roof work not performed.
- A reviewer described an owner as aloof, suggesting a less friendly in-person experience.
- A few customers emphasize the importance of obtaining a clear written scope and pricing to avoid misunderstandings.

- Practical considerations for potential customers:
- Ask for a detailed written scope, itemized pricing, and a clear explanation of insurance steps.
- Request before-and-after photos or progress updates during the project.
- Confirm material availability for unique tile or roofing options and discuss potential weather-related scheduling.
- Inquire about post-project cleanup, coordination of painters/cleaners if needed, and any guarantees or warranty terms.