Freeman Exteriors
1502 Airport Rd, Urbana, IL 61802, USA
- Overall impression: Generally positive experiences with responsiveness, clear communication, and solid workmanship; a few mentions of scheduling efficiency and value; one note of difficulty reaching a specific contact.
- Responsiveness and scheduling: Many customers report same-day or very quick responses, rapid inspections, and roof replacements often completed within about two weeks; gutters installed a few weeks after roofing; some emergencies were addressed within hours.
- Services provided: Roofing repairs and replacements, gutter installation, fascia/soffit repair, vent installation, and related inspections; some customers received help with insurance claims and warranty processes (including GAF Golden Pledge).
- Communication: Frequent praise for proactive, informative communication and updates throughout the process; staff cited repeatedly as professional and easy to work with (owners and team members such as Kurt, Nick, Adam, Bradley, and Jose).
- workmanship and outcomes: Reports of thorough inspections, quality workmanship, proper cleanup, and positive final results; some customers noted added value (e.g., discounts on sheathing when needed, vent installation).
- Pricing and value: Several comments describe pricing as reasonable or great, with quotes and updates provided as projects progressed.
- Reliability and trust: Repeated client trust built over multiple projects (six roofs mentioned by one customer) and willingness to use Freedom Roofing again; one customer highlighted strong reliability for urgent leaks.
- Minor issues: Occasional scheduling delays due to weather and one instance where a customer could not reach a specific contact for follow-up.
- Recommendation: Broad sentiment of satisfaction and willingness to hire again or recommend for roofing-related needs.
No siding materials mentioned; reviews focus on roofing, gutters, and fascia/soffit repairs.
Excellent
Same day to within 24 hours; many reviews note quick or same-day responses.
Communication issues (difficulties returning calls, delays in responsiveness); occasional scheduling delays due to weather.
GAF Golden Pledge Warranty (via the manufacturer) and a general workmanship guarantee.
Excellent
Generally positive; quotes described as reasonable, with mentions of great price and good value for money.
No maintenance tips mentioned.
1502 Airport Rd, Urbana, IL 61802, USA
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