National Roofing
6821 Academy Pkwy W NE, Albuquerque, NM 87109, USA
- Overall, feedback is mixed. Some customers report high satisfaction with craftsmanship, professionalism, and helpful consultations, while others describe poor communication, pricing disputes, and warranty/service issues.
- Positive highlights include: bathrooms/shower remodels completed to the customer’s liking; installers described as professional, knowledgeable, and thorough; estimates and product explanations provided by staff such as Ashton Silva and Tony; window crews noted for punctuality and clean job sites; some projects completed quickly (e.g., two-day installs) with respectful crews.
- Negative or problematic themes include: sales and pricing concerns (inclusions not clearly stated, price changes or upsells), disputed contract terms, and accusations of poor warranty support or unreturned follow-up communications; design or workmanship issues such as drainage/water pooling, seams requiring additional pieces, gaps in frames, and missed or unresolved maintenance items.
- Practical considerations for potential customers:
- Confirm exactly what is included in the quote (doors, custom fabrication, welding vs caulk) and obtain written terms.
- Clarify pricing policies, potential increases, and any required deposits before work begins.
- Review warranty terms and expected post-install support, and verify responsiveness to service requests.
- Inspect critical installation details (drainage design, seam work, window/frame fit) and request references or in-home demonstrations when possible.
No siding materials are mentioned; reviews focus on showers, tubs, and windows.
Good
Typically same-day or next-day service; installers were punctual
Pricing and upselling; misrepresentation and upsell; poor communication and follow-up; missing or not-included items (e.g., shower door); design flaws leading to leaks or mold; warranty not honored; scheduling delays
Lifetime warranty
Fair
Perceived as overpriced; price increases and upsells; value not matching quotes
No formal maintenance tips; one note about avoiding mold by ensuring proper drainage and caulking
6821 Academy Pkwy W NE, Albuquerque, NM 87109, USA
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