Crown Exteriors & Construction

Summary of customer experiences with Crown Exteriors and Construction:

- Overall pattern: Reviews show a mix of highly positive experiences and several serious complaints. Projects cited include siding, roofing, gutters, windows, doors, skylights, porches, decks, and basement repairs.

- Positive experiences and strengths reported:
- Several customers praise professionalism, knowledge, and clear communication from team members (notably Colton, Dillon Shupe, Jake, Dakota, Joe, Paul).
- Projects are described as high quality with good workmanship, thorough clean-up, and minimal disruption.
- Clients cite reliable scheduling, responsive follow-up, and strong customer care during complex projects (e.g., roof, gutters, skylights, and window installations).
- Local, long-term relationships and repeat business are mentioned by some customers.

- Reported issues and concerns:
- Multiple accounts of projects not completed after payments, with some contractors allegedly disappearing or not showing up for scheduled work or court dates.
- Communication gaps and delays are common in some experiences, especially around window and door installations.
- Specific problems cited in installations include doors installed on the wrong side, water intrusion at the bottom of sliding doors, and some windows not opening.
- Financial disputes and liens are mentioned by several reviewers, with some reports of unpaid suppliers and legal action or threatened liens.

- Project scope, timing, and costs:
- Projects range from a few thousand dollars to around $20,000–$24,000 for windows, roofing, siding, and related work.
- Timelines vary widely: some jobs are completed within days, while others experience months-long delays before installation or follow-up; in some cases, updated timelines were not communicated proactively.

- Representative and staff notes:
- Colton is frequently mentioned as a positive point of contact for estimates and coordination, though some reviewers report losing direct contact after staff changes.
- Other team members (Dillon Shupe, Jake, Dakota, Joe, Paul) receive praise for project management, workmanship, and communication in various positive reviews.

- Practical takeaways for potential customers:
- Expect a wide variance in experiences; verify references and obtain written contracts with scope, materials, timelines, and payment milestones.
- Request explicit timelines for each phase (measurement, order, installation) and designate a current point of contact.
- Confirm warranty coverage and require lien waivers or clear satisfaction milestones to limit financial disputes.
- Check for consistent on-site supervision and follow-up, and ask for examples or photos of similar completed projects.
- When planning window/door work, clarify installation details and potential issues (e.g., door orientation, weatherproofing) before work begins.