Pfister Roofing and Siding
307 Prospect Ave, East Peoria, IL 61611, USA
- Project scope and outcomes: Reviews reference siding replacement for residential and commercial properties, with additional work including 34 windows repaired and a deck/fence/retaining wall project. Three commercial buildings were resided, and several homes received window and related upgrades.
- Timeliness and scheduling: Experiences varied widely. Some projects started slowly and several reviews note delays beyond initial estimates (for example, a contract promising 4–6 weeks finished after about 13 weeks). Pandemic-related material delays were mentioned in at least one case. In other instances, work proceeded efficiently.
- Quality and workmanship: Many customers praised the craftsmanship, particularly Ryan, noting high-quality work and professionalism. Windows and deck work were described as resulting in excellent or greatly improved appearances. A patio door installation issue was encountered in one project but ultimately repaired successfully.
- Staffing and conduct: Reports range from highly positive to negative. Positive notes highlight courteous, professional, and accommodating crews and a project manager who explained processes. Negative notes describe inconsistent attendance, a crew member engaging in inappropriate behavior on site, and a sales experience perceived as pushy.
- Customer service and warranty: Several reviews commend responsive customer service and a willingness to stand behind warranties, including honoring fixes for windows when the original manufacturer went out of business due to Covid. Some feedback criticized front-desk support and complaint handling.
- Overall sentiment and practical considerations: The experiences indicate potential for high-quality results and strong customer service, especially when Ryan or similar professionals are involved, but also highlight risks related to scheduling reliability, crew consistency, and on-site conduct. Potential customers should expect variable timelines, verify warranty coverage specifics, and confirm communication expectations upfront.
Vinyl siding
Excellent
Generally slow with delays; some jobs extended from weeks to months beyond initial timelines.
Regular lateness and missed appointments,Long project timelines and delays,On-site behavior and professionalism concerns (e.g., inappropriate conduct),Damage to materials during work,Poor communication or lack of updates
No warranties mentioned for siding repairs
Excellent
Pricing described as a decent deal with good value; some discounts offered; few notes about cost but overall reasonable.
307 Prospect Ave, East Peoria, IL 61611, USA
910 W Detweiller Dr, Peoria, IL 61615, USA
4240 N Brandywine Dr, Peoria, IL 61614, USA