Cronkhite Home Solutions

(4.1)
179 reviews
+1 309-635-9950

Cronkhite Home Solutions Reviews

- Project scope and outcomes: Reviews reference siding replacement for residential and commercial properties, with additional work including 34 windows repaired and a deck/fence/retaining wall project. Three commercial buildings were resided, and several homes received window and related upgrades.

- Timeliness and scheduling: Experiences varied widely. Some projects started slowly and several reviews note delays beyond initial estimates (for example, a contract promising 4–6 weeks finished after about 13 weeks). Pandemic-related material delays were mentioned in at least one case. In other instances, work proceeded efficiently.

- Quality and workmanship: Many customers praised the craftsmanship, particularly Ryan, noting high-quality work and professionalism. Windows and deck work were described as resulting in excellent or greatly improved appearances. A patio door installation issue was encountered in one project but ultimately repaired successfully.

- Staffing and conduct: Reports range from highly positive to negative. Positive notes highlight courteous, professional, and accommodating crews and a project manager who explained processes. Negative notes describe inconsistent attendance, a crew member engaging in inappropriate behavior on site, and a sales experience perceived as pushy.

- Customer service and warranty: Several reviews commend responsive customer service and a willingness to stand behind warranties, including honoring fixes for windows when the original manufacturer went out of business due to Covid. Some feedback criticized front-desk support and complaint handling.

- Overall sentiment and practical considerations: The experiences indicate potential for high-quality results and strong customer service, especially when Ryan or similar professionals are involved, but also highlight risks related to scheduling reliability, crew consistency, and on-site conduct. Potential customers should expect variable timelines, verify warranty coverage specifics, and confirm communication expectations upfront.

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Additional Information

🏗️ Common Materials

Vinyl siding

Quality Rating

Excellent

⏱️ Response Time

Generally slow with delays; some jobs extended from weeks to months beyond initial timelines.

📝 Common Complaints

Regular lateness and missed appointments,Long project timelines and delays,On-site behavior and professionalism concerns (e.g., inappropriate conduct),Damage to materials during work,Poor communication or lack of updates

🛡️ Warranties Offered

No warranties mentioned for siding repairs

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing described as a decent deal with good value; some discounts offered; few notes about cost but overall reasonable.

🔧 Maintenance Tips

Location

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