Cramer Siding & Window

- The experiences with this company are mixed. Many customers report high-quality workmanship on projects such as window and door replacements, roofing, siding, vent replacement, and additions (pergola, awning), with knowledgeable staff, timely service, and thorough project management. Several long-time customers express satisfaction and view the company as a reliable go-to for repairs and renovations, noting improvements in comfort (e.g., basement stays dry) and overall home makeovers.

- There are notable negative experiences as well. Warranty disputes arise with the windows, including claims that the lifetime warranty is not honored because the installer is out of business, and conflicting explanations about installation issues or door components. Some customers felt they were misinformed about the causes of problems (e.g., siding or door sill issues).

- Communication and responsiveness are inconsistent. Some customers praise prompt communication and responsiveness; others complain about poor internal and external communication, delays in siding work, and not receiving bids or callbacks after inquiries.

- Pricing concerns are mentioned by multiple customers. Some describe the work as very expensive and express frustration about not knowing starting prices before an estimate.

- Safety and conduct concerns are reported. There are accounts of an after-hours service visit with inappropriate personal questions targeting a customer, and a separate report of a door-to-door salesperson attempting to enter a home during a hailstorm, with one reviewer rating the company very poorly (0/5).

- Overall, sentiment is polarized: several customers have had positive experiences with quality workmanship and helpful staff, while others have serious concerns about warranties, communication, pricing, and safety practices. Potential customers should seek written warranty terms, obtain detailed and timely estimates, and verify staff conduct and safety policies before committing.