Charlotte's Best Roofing and Gutters

Overall, customers report a consistently positive experience with Charlotte’s Best Roofing and Gutters, highlighting responsiveness, clear communication, and thorough, professional work on roofing, gutters, and siding. Many clients note the ability to work with insurance, multiple price-point options, and quick turnaround times.

Key practical details mentioned:
- Speed and accessibility: next-day or prompt responses, on-site inspections, and rapid project initiation; some jobs completed in one day.
- Communication and transparency: proactive updates, honest assessments, and minimal upselling; some reviewers were referred to a trusted handyperson when a repair was small.
- Services and outcomes: roof repairs/replacements, gutter re-installation/replacements, siding work, wood rot repairs, installing water-directing spouts, and even related tasks (e.g., furnace cap replacements); many clients praise thorough workmanship and clean, careful project completion with attention to protecting landscaping.
- Options and value: clear price points and multiple approaches to tackle problems; some reviews note competitive pricing and even beating competitors.
- Visual and functional results: wide selection of tile/color options; durable, clean finishes; some projects completed with added unexpected benefits (e.g., minor repairs found and addressed at no significant extra cost).

Mixed feedback:
- A minority of reviews describe a negative experience, citing issues such as a defective job, leaks after rain, delays in response, incomplete gutter work, nails left on-site, and dissatisfaction with management. One reviewer also questioned the accuracy of a respondent’s account. These outlying experiences contrast with the prevailing positive feedback.

In summary, most customers would likely recommend the company for roofing, gutters, and siding needs, given their reported reliability, transparency, range of services, and willingness to guide customers through the insurance process. Potential customers may still want to confirm scope, timelines, and written guarantees to mitigate the few negative experiences described.