Champion Replacement Windows of Albuquerque & Santa Fe

- The experiences are mixed, with some customers praising installers, product quality, or sales interactions, and others reporting persistent communication failures, delays, and after-sale service issues.

- Timeline and installation specifics vary: one project involved nine windows ordered 7/2022, measured twice by two crews, installed late 11/2022; gaps were attributed to mis-measurement, with concerns about air tightness and an offset installation for stucco that was not followed. Another case describes a delayed install from June to September, with no proactive timeline updates and unresolved mischarges.

- Quality concerns include gaps in windows, non-air-tight installations, hardware misalignment, and promises (such as wrapping frames) that were not fulfilled. A separate case notes floor-leveling and installation-related damage in a different project.

- 2025 service notes show ongoing issues: an online claim in 11/2024 to fix a hard-to-open window, a tech visit in 3/2025, multiple reorders and a new pane in 9/2025, with the same problem persisting and no callback from a representative.

- Financing and promotional concerns appear in multiple reviews, including a one-time discount offer and Greensky credit problems, with some customers advising caution about TV-style deals and suggesting local manufacturers as alternatives.

- Customer service and communication quality is inconsistent: several reviewers report no follow-up from local offices or management, difficulty getting responses to issues or refunds, and frustration over mischarges or unresolved service requests. A few reviews describe more positive, responsive interactions and professional conduct from individual staff or installers.

- Overall guidance for potential customers includes seeking clear written timelines, ensuring measurement and installation details (including any required frame wrapping or material handoffs) are agreed to in writing, confirming financing terms, and considering local manufacturers as alternatives due to reported communication and service inconsistencies.