New Look Roofing
3021 Windsor Lakes Pkwy, Louisville, KY 40214, USA
Reviews for Cervices/Cervices show mixed experiences across roofing, siding, and gutter projects.
Positive themes
- Responsive and courteous staff in many cases (Mitchell, Laura); clear communication reported by several customers.
- Competitive pricing and straightforward quoting; several clients felt the process was smooth and affordable.
- Quality outcomes cited in multiple projects (new roofs, siding, gutters); some customers praised cleanup and finish appearance.
- Additional positives include drone inspections, help with financing, and recommendations from satisfied customers.
Negative themes and concerns
- Several accounts of poor communication, missed appointments, and failure to follow up after service.
- Reports of difficult or impossible access to owners/managers for issue resolution.
- Serious workmanship concerns: misinstallation, leaks within a short period (and sometimes years later), and at least one case where the root cause was not properly addressed.
- Property damage cited during installation (e.g., deck damage) and inadequate site protection.
- Some customers required multiple visits (one review mentions up to 15 corrective visits) to address problems; others ultimately hired different contractors.
- Instances where customers felt issues were not reliably resolved or the company did not stand behind their work.
Practical takeaways for potential customers
- Request a written scope of work, timeline, and warranty/guarantee details; confirm who will supervise the project on site.
- Ask for transparent post-installation inspection procedures and cleanup protocols; request protection measures to avoid property damage.
- Check references and, if possible, verify the company’s responsiveness in aftercare before final payment.
- Consider obtaining multiple quotes and ask how issues will be handled if problems arise after installation.
Siding (types not specified)
Fair
Same day to next day
Poor communication and lack of follow-up,Failure to protect or clean up the job site / property,Instances of poor workmanship or not standing behind the work,Need for multiple visits to correct mistakes
None mentioned
Fair
Pricing is generally described as affordable, competitive, and good value for the service received.
No maintenance tips mentioned
3021 Windsor Lakes Pkwy, Louisville, KY 40214, USA
11540 Blankenbaker Access Dr #105, Louisville, KY 40299, USA
1124 Longfield Ave, Louisville, KY 40215, USA