Bufalo Contracting

- In-vehicle conduct: One reviewer reported a Bufalo employee driving a company vehicle recklessly on the highway—cutting off other drivers and traveling about 20 mph over the limit. The reviewer cautioned others to prioritize safety; no name was provided.

- Overall customer service impressions: Most comments focus on staff interactions rather than driving behavior, describing professional, responsive communication and helpful coordination with insurance representatives.

- Notable staff mentioned for positive interactions: Shawn Hoffman (responsive, present during adjuster visits, good communicator), Brandon Jones (knowledgeable, thorough with inspections and explanations), Damon Carley (professional and knowledgeable during estimates), Zach (professional, strong communication and on-site coordination), and Dillon Hagstrom (kept customers updated, coordinated with insurance, attentive to concerns).

- On-site operations and cleanup: Reviewers frequently note on-time arrivals, efficient work, and thorough cleanup (including removal of nails/staples).

- Work quality and processes: Several reviews praise the workmanship and the ease of the overall process, including coordinating color/product choices and staying engaged with the insurer; a few notes mention minor issues such as materials left on the roof or confusion about contractor crews.

- Contractor relationships: Some feedback references differences between Bufalo’s own crews and contracted crews, with at least one review alleging misrepresentation about who performed the work.

- Overall sentiment: Generally positive regarding professionalism and outcomes, with safety concerns limited to the single reported driving incident.