Blue Nail Roofing & Construction

- Overall impression: The majority of reviews describe Blue Nail Roofing as highly responsive, professional, and capable, with customers often stating they would use or recommend the company again.

- Key contacts and communication: Multiple reviewers cite Account Manager Zac Johnson and Crystal in the office for clear, consistent updates and thorough coordination with insurance companies. Customers repeatedly note easy access to staff and detailed explanations throughout the process.

- Insurance claim handling: In many cases, the company is praised for guiding the claim, arranging inspections, meeting with adjusters, and documenting damage. Reviewers report success in getting approvals and in addressing items missed by the initial claim; some mention delays due to insurer, but staff remained proactive.

- Emergency and rapid responsiveness: Responded quickly to urgent situations (e.g., boarding up exposed areas after damage or impact) and provided same-day or prompt service when needed.

- Quality of work and project management: Customers frequently highlight high workmanship standards, hands-on involvement by owners or lead staff, and thorough follow-up quality checks. Several reviews mention warranty-related fixes and careful problem-solving (e.g., identifying non-roof sources of leaks and addressing them).

- Scope of work and outcomes: Services cited include roof replacements, gutter work, window work, chimney repairs, and even brickwork. Many projects involve weather-related damage (hail, storms) with solid results and durable outcomes.

- Reliability and trust: Reviewers describe the company as trustworthy, dependable, and detail-oriented, with several stating they would hire them again or refer friends and family.

- Staff and team notes: Names repeatedly called out for professionalism and expertise (e.g., Eric, Miguel, Gerardo, Melissa, Crystal, Jax, among others), with notes on courteous, knowledgeable, and customer-focused service.

- Notable strengths and themes: clear project management, effective communication with insured clients, thorough documentation, prompt emergency response, and a track record of quality installations and warranty-related service.