Big Boy's Construction

- Overall impression: Customer experiences are mixed. Many reviewers praise the company for quality work, strong communication, and responsiveness, while a subset report frustrating interactions with insurance processes, scheduling, or sales tactics.

- What customers commonly praised:
- Punctual arrivals and attentive listening to project goals (roofing, porches, gutters).
- Detailed, transparent estimates and thorough reports (aids decision-making).
- Professionalism and workmanship; teams described as friendly and skilled.
- Clear, ongoing communication throughout projects, often with photos or drone footage of work.
- Helpful coordination with homeowners’ insurance, with examples of advocates guiding claims and ensuring coverage.
- Quick fixes and after-project follow-up (e.g., adjustments to downspouts, additional repairs).
- Positive experiences across multiple exterior projects (roof replacements, repairs, gutters) and consistent performance across years.

- Common concerns or criticisms:
- Some customers felt certain sales or claim-handling practices were aggressive or inefficient (e.g., pressure to submit deductible supplements, pushy pricing conversations).
- A few reviews report wasted time, incomplete or delayed quotes, or being ignored after initial consultations.
- Not all experiences with insurance claims were smooth; some customers felt ignored or given poor treatment.
- A couple of one-star comments warn against dealing with the company due to perceived practices.

- Notable staff or points frequently mentioned:
- Positive references to Gary, Biz, Kevin S., Mike Higbee, and other team members for guidance, responsiveness, and knowledge.
- Emphasis on having a reliable single point of contact and ongoing follow-up after work completion.

- Practical takeaways for potential customers:
- Expect detailed, itemized estimates and documentation to help understand what will be repaired.
- Be prepared for active involvement with your insurer and clarify how supplements or deductibles are handled.
- Confirm a clear point of contact for questions and schedule updates, and inquire about after-service support for any adjustments.
- If time and communication are priorities, ask for current timelines and a dedicated project manager to minimize delays.