Freeman Exteriors
1502 Airport Rd, Urbana, IL 61802, USA
Bash Pepper Roofing (Cord Shroeder) in Champaign generally receives positive feedback for prompt responsiveness, thorough on-site evaluations, and solid workmanship across roofing, siding, gutters, and related work. The firm is praised for handling a range of services, including slate roofing, historically maintained gutters, patching and replacing flat roof areas, and integrating a new garage roof with an existing structure. Customers frequently note quick scheduling, courteous and professional crews, honest assessments, and fair pricing. Several reviewers report fixing leaks or minor issues on the spot, providing supplies at no charge, and repeat engagements for both roof and siding projects. The company is described as knowledgeable, reliable, and capable of complex projects, including work on historic homes and multi-family settings.
Notable positive specifics include: rapid response to urgent issues, comprehensive services (roofing, siding, gutters, soffit, skylights), and strong workmanship with good outcomes. Some customers highlight free or reduced-rate repairs after installation when problems arose, and clear, uncomplicated communications in many interactions.
However, there are two notable drawbacks mentioned by a few customers. One reviewer experienced terrible communication and failure to provide a quote after a three-week period, ultimately choosing another company. Another set of reviews mentions debris left from a roof replacement and ongoing difficulties obtaining receipts or timely responses to inquiries, with some reports that the main office or scheduling was less responsive than field staff.
Practical takeaways for potential customers:
- Expect prompt on-site evaluation, quick scheduling, and a broad service scope (roofing, siding, gutters, soffit, skylights), including work on historic homes.
- Cord and his crews are often praised for thorough, honest assessments and reasonable pricing; some repairs or supplies may be provided at no charge.
- Confirm written estimates and timelines upfront, and clarify cleanup expectations and receipt/warranty documentation to avoid the communication issues noted in a minority of reviews.
- Consider requesting a single point of contact to minimize potential gaps between field teams and office follow-up.
General siding materials (no specific types mentioned); reviews mainly mention siding as a service rather than identifying material types. Gutters and roofing are referenced in related work, but not as siding materials.
Excellent
Very fast; often same-day or next-day, with prompt responses to urgent calls.
Poor communication and slow responses to quotes and paperwork; missed or delayed proposals and receipts; debris cleanup issues after roofing work.
No warranties are mentioned.
Excellent
Pricing is generally fair and reasonable with good value; several reviews note reasonable estimates and occasional free or reduced-rate repairs.
No maintenance tips are mentioned.
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