Augusta Roofing Experts

Overall, customer experiences with Augusta Roofing and Siding are mixed, with both favorable and unfavorable outcomes reported. Positive accounts mention prompt estimates or rapid service, courteous interactions from some staff, and final work described as thorough or visually satisfactory. Negative accounts describe unprofessional or rude phone conversations, appointments not kept or rescheduled, pressure to proceed with work, and aggressive or unclear payment practices. Several reviewers report leaks arising after roof replacements and question warranty coverage, including claims of short warranty periods and disputed fixes. Some customers praise specific workers or the owner in certain contexts, while others accuse the company of blame-shifting, miscommunication, unnecessary charges, or attempts to collect payment before work was properly authorized. The services cited include roofing and siding work, storm-damage assessments, and insurance-related work, with outcomes varying by project and interaction.

Practical takeaways for potential customers:
- Insist on a written scope of work, costs, and warranty terms before any work begins; confirm who is authorized to approve and schedule.
- Clarify appointment expectations, travel distance, and who will perform the work; confirm arrival windows to avoid no-shows.
- Align on payment methods and timing; request a detailed invoice and avoid paying until the work scope is agreed and completed.
- Inquire about warranty coverage, what is included, and the procedure for follow-up repairs if leaks occur.
- Establish a clear point of contact for progress updates and issues to avoid miscommunication or escalation.