Pacific Exteriors LLC
2849 Paces Ferry Rd SE Suite 130, Atlanta, GA 30339, USA
Customer experiences with this siding repair business are mixed. Some customers reported positive outcomes, noting on-time arrivals, courteous crew members (e.g., Clyde and Chris), professional technicians, and satisfactory roof or siding work at good prices. A few reviewers specifically mentioned quick, efficient siding repairs and favorable deal on architectural shingles.
However, a substantial number of reviews describe negative interactions with the owner and staff, citing rude or hostile phone conversations, interruptions, hanging up on callers, and a lack of willingness to listen. Several accounts mention difficulties obtaining clear estimates, with one reviewer receiving an informal, unhelpful quote. There are also reports of scheduling issues, cancellations, and no-shows by crew members.
Billing and collection concerns appear in at least one review, which alleges a fraudulent invoice for $2,500 tied to not hiring the company. Another reviewer described being pressured after seeking competing bids.
Practical implications for potential customers:
- Expect variability in communication and professionalism; some customers report excellent service, while others report confrontational interactions.
- When engaging, obtain a detailed written estimate that clearly defines scope, materials, and costs; confirm who will perform the work.
- Be cautious of aggressive follow-ups or collection attempts; verify billing practices and payment terms.
- Consider seeking multiple quotes to compare pricing and approach, and request references or written testimonials for workmanship.
- Schedule reliability may be inconsistent, so confirm appointment times and arrival windows in advance.
Siding (general)
Fair
Typically prompt/on-time with quick estimates
Rude or unprofessional customer service, poor communication, phone hang-ups, scheduling issues/cancellations, and aggressive or questionable billing practices
No warranties mentioned
Poor
Mixed; some praise competitive pricing and deals, others report unclear or questionable quotes and billing
None mentioned
2849 Paces Ferry Rd SE Suite 130, Atlanta, GA 30339, USA
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